ONLINE HÔTEL RÉSERVATION

When making your reservation, if there is only the option for non-smoking rooms it means that the hotel does not offer any smoking rooms. To the top

We advise you, during your stay, to ask at the reception desk if later check-out is possible. To the top

On our site you may choose More Search Options link which you always can find under the data field Enter your destination and select "People with a disability" checkbox and of course select your destination and the dates, and then you'll see the list of all hotels and choose the most suitable one. To the top

On the Main page you should point exact number of adults and children, after that you can choose and book the most suitable room type for you. To the top

2. Pricing

All rates on the hotelien.com website are per room To the top

For the most hotels on our website taxes are included. You always will be able to see total price with taxes before entering your payment details. To the top

Many hotels offer free breakfast. Often this is a continental breakfast or sometimes just coffee and donuts. If included, it should be listed on the hotel details page. To the top

Our prices include cost of accommodation, all taxes, and in some cases breakfast (where indicated). Regarding use of hotels facilities, please refer to amenities information on the hotel details page. To the top

3. Reservation Process

If you have a valid credit card and would like to make a booking by phone, please dial UK: +44 - 203 105 64 65 or you can write all your personal details on our e-mail support@hotelein.com To the top

After payment you will see your confirmation number with all details of your reservation on our website, also in minutes you will receive confirmation email with all your booking details. If you do not receive confirmation email, please check your Spam Folder/junk folder to see if the email is there. If you have not received a confirmationcancellation email in your inbox or Spam/junk folder, please send an email to our customer service support@hotelein.com To the top

Please check the inbox and Spam/Junk folder for the email address provided during the reservation process. If you wish to receive assistance please connect us by e-mail support@hotelein.com To the top

You can cancel or change your reservation by filling in a confirmation number and last name in «Check reservations on the home page. In case of difficulties you can connect us by e-mail support@hotelein.com and we'll immediately help you. To the top

You can book 4 rooms in 1 reservation. If you need more rooms please feel in "The Group Form" which you can find on the home page over the search. To the top

For security purpose, you must enter the card security number when a credit card is used to make a booking. Please note that this security number is not the PIN number. The security number is the 3 digit number listed on the signature panel on the back of the card. To the top

4. Credit Cards and Payments 4.1. I do not have a credit card. Can I still book a room?

Our site accepts credit and debit cards, in case of absence a credit card, we offer you to make a virtual card on this site https://www.wirecard.com/wirecard/ to complete the booking process. To the top

4.2. What types of credit card can I use to complete the reservation?

MasterCard, Visa, Visa Electron, and Maestro with the help of these cards your reservation will be successfully completed. To the top

4.3. Can I make a reservation for myself using someone else’s credit card?

3. You can use someone else’s credit card in case if this person is traveling with You. To the top

4.4. How does the credit card guarantee my reservation?

A valid credit card is needed as the guarantee in case of late cancellation or if you don’t arrive. Before the arrival time, hotels can perform a "pre-authorization" of the credit card. A pre-authorization is a validity check of your credit card. To the top

4.5. I am entering my credit card details, when will I pay?

We provide hotels to you in two models: merchant model and agent model. In case of agent model we securely transmit you cc data to the hotel. In this case payments are taken by the hotel in accordance to the conditions (hotel policy) stated on the hotel’s page and your confirmation email. The hotel reserves the right to pre-authorize credit cards prior to arrival.
In case of merchant model we will charge full amount of the booking from your card and then we will pay to the hotel. To the top

5. Cancellation

Sorry, You cannot cancel or change a Non Refundable reservation. To the top

You can always find a cancellation policy while booking a hotel on the payment page before you enter your payment details. To proceed with reservation you must agree with hotel cancellation policy. To the top

After your reservation has been cancelled, you will receive an email that confirm your cancellation. If you do not receive the cancellation email, please check your Spam/junk folder to see if the email is there. If you have not received a cancellation email in your inbox or Spam/junk folder, please send an email with the details of your reservation to customer service support@hotelein.com. To the top

No, Hotelein will not charge you a cancellation fee. However, the cancellation policy of the hotel may require that you cancel your booking in advance. You will always find the cancellation policy on the payment page before you enter your payment details. To the top

6. Common Questions

On our site you may choose More Search Options link which you always can find under the data field Enter your destination and make search by hotel name. To the top

Once you have selected destination, the dates of your stay, then click on "search" and only hotels that have rooms available for those dates will be displayed. To the top

For this, you have two options. First, you could search hotels near specific address using More Search Options link. Second, you could refine search results based on distance from specific landmark. To the top

On our site you may choose More Search Options link which you always can find under the data field. Enter your destination then you can choose necessary facilities and then look through all the hotels which are displayed. We offer you such facilities as Air Conditioning, Children Facilities(Children Friendly), Conference Facilities(Meeting Facilities) , Fitness Center , Golf Course, Rooms/Facilities for Disabled(Accessible Rooms), Internet Access, Kitchen, Car Parking, Pets Friendly, Swimming Pool, Room Service, Safe Deposit Box ,Spa Center, Tennis Court, TV and the others. To the top

After you have completed a booking, the telephone/fax number and email address are provided immediately online and on your confirmation email. The address of the hotel can always be found at the top of each hotel page. To the top

After you select the dates of your stay, a list of available hotels appears. You can "sort by" price at the right side of the page and also it is possible to filter by price from 70 till 150 for example and all hotels according to this prices will be shown. To the top

If your request is not specified in the room type description (i.e. sea view room, twin bed room), you need to contact the hotel after reservation directly. To the top

We are the online hotel reservations agent. We make every effort to ensure that the hotel descriptions and information that we feature on our site are as accurate as possible. Our write-ups are based on material supplied by the hotels themselves. We are not responsible for any variance, whether perceived or actual, between the write-up and the conditions you find in a hotel. Please notify us if you feel that any of our hotel write-ups are inaccurate or need to be updated - we will be happy to consider your suggestions. Any issues of dissatisfaction should be addressed directly to the hotel's management. To the top

You can make booking starting from tomorrow. To the top

Address of the hotel you can find on the hotel page, another details of the hotel you'll see in your confirmation e-mail. To the top

The location information of the hotel is sometimes listed on the Hotel Information page. This can identify the distance from the hotel to certain landmarks or the airport. To the top